Process, Process, Process

A process is a series of repeatable steps that reach a desired goal.  Sometimes a step is a process itself.  Documentation is information provided to users that explains internal processes and defines terms that are used in the information presented.  

Well run businesses document their processes so they can train others to replicate a service or product.  Every business chain has written documentation that describes the processes and steps required to fulfill a customer's need for their products.  Every fast food chain is proof that processes are in use because the food is the same at every outlet.

Documentation can make preparing yourself for your next position.  Documentation can make training your replacement easier.  It provides a familiar reference when your memory proves insufficient.

If you were hit by a bus then good documentation will allow the business to maintain a consistent product or service.  when you are hit by a bus...doc provides the information to pass on that keeps the flow moving forward.


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